Frequently Asked Questions
🧵 Services
What services do you offer?
We specialize in custom embroidery, heat press vinyl designs, and personalized apparel. Whether you're looking for logos, monograms, or unique graphics—we’ve got you covered.
Do you offer both embroidery and heat press?
Yes! Embroidery is ideal for textured, long-lasting designs, while heat press is great for bold, colorful graphics and quick turnaround.
Can I bring my own items to be customized?
Absolutely. We accept customer-supplied garments, but we’ll assess material compatibility before confirming.
What types of items can you customize?
We work with hats, shirts, jackets, scrubs, tote bags, aprons, and more. If it’s fabric, chances are we can personalize it.
🎨 Design & Customization
Can you help me design a logo or graphic?
Yes! We offer design assistance and can help digitize your ideas for embroidery or heat press. We love working with symbolism and unique aesthetics.
Do you offer digitizing services for embroidery?
Absolutely. We convert your artwork into stitch-ready embroidery files using professional digitizing software. This ensures clean, precise stitching and optimal results on fabric.
What file formats do you accept for custom designs?
Preferred formats include PNG, SVG, AI, or high-resolution JPEGs. For embroidery, we’ll digitize your design into a format compatible with our machines (e.g., .DST, .PES).
Is there a minimum order quantity?
No minimums for most items. We welcome single orders and bulk requests alike.
Do you offer mockups before production?
Yes, we provide digital previews to ensure you're happy with the design before we begin.
⏱️ Turnaround & Pricing
How long does it take to complete an order?
Standard turnaround times are based on business days and may vary depending on the complexity and volume of your order. Rush options are available upon request.
How much does custom embroidery or heat press cost?
Pricing varies based on design size, stitch count, and garment type. We’re happy to provide a quote after reviewing your project.
Do you offer bulk discounts?
Yes! We offer tiered pricing for larger orders—perfect for teams, events, or businesses.
📦 Shipping & Pickup
Do you ship orders?
Yes, we offer shipping within the U.S. and local delivery options for nearby clients.
Can I pick up my order locally?
We don’t offer local pickup, but we’re happy to deliver your order within the area. Once your items are ready, we’ll coordinate a convenient delivery time that works for you.
💬 Policies & Support
What is your return or refund policy?
Because each item is custom-made, we don’t offer returns. However, if there’s an issue with quality or accuracy, we’ll make it right.
How can I contact you for a quote or consultation?
You can reach us via Instagram DM, email, or our contact form. We’re happy to chat about your ideas!