Frequently Asked Questions

Frequently Asked Questions

Can I supply my own items to be customized?

Possibly. I may accept customer-supplied garments, but will assess before confirming.

What types of items can you customize?

If it's fabric, chances are I can personalize it.

Customization

Can you help me design a logo or graphic?

Yes. I offer design assistance and digitize your ideas for embroidery.

Is there a minimum order quantity?

No minimums. I welcome single orders and bulk requests alike.

Do you offer mockups before production?

Yes, I provide previews to ensure you're happy with the design before I begin.

Turnaround/Pricing

How long does it take to complete an order?

Standard turnaround times are based on business days and may vary depending on the complexity and volume of your order. Rush options may be available upon request.

How much does custom embroidery cost?

Pricing varies based on design size, complexity, and garment type. I'm happy to provide a quote after reviewing your project.

Do you offer bulk discounts?

Yes! I offer tiered pricing for larger orders.

Veterans Discount?

Yes. Please message me for more info.

Policies/Support

What is your return or refund policy?

Because each item is custom-made, I do not offer returns. However, if there's an issue with quality or accuracy, I'll make it right. 

How can I contact you for a quote or consultation?

You can reach me via my contact form on this website, email support@newaprilthreads.com or Instagram DM @newaprilthreads



If you've read all this, you just won yourself a free gift with your order. Send me a message before you purchase.